Ordering

Customers can place orders by contacting Kebabjoy through WhatsApp. Customers should provide their name, order details, quantity, pickup or delivery preference and delivery address if applicable.

Order Confirmation

Orders are confirmed only after our team replies through WhatsApp with availability, total price, estimated preparation time and delivery information if applicable.

Payment

Available payment methods may include cash on delivery and online bank transfer. Payment details will be confirmed through WhatsApp before the order is completed.

Delivery

Delivery availability depends on the customer's location, rider availability, traffic and order timing. Delivery fees will be confirmed before the order is finalized.

Food Quality

Kebabjoy aims to prepare food with care and serve customers fresh, satisfying meals. If there is an issue with an order, customers should contact us as soon as possible through WhatsApp.

Changes and Cancellations

Customers should request changes or cancellations as early as possible. If food preparation has already started, changes or cancellations may not be possible or may be subject to additional charges.

Refund Requests

Refund requests may be reviewed if an order is incorrect, incomplete or significantly different from what was confirmed. Customers may be asked to provide order details, photos or further information.

Allergy Notice

Customers with allergies or dietary restrictions should inform Kebabjoy before placing an order. While care is taken during preparation, Kebabjoy cannot guarantee a completely allergen-free environment.

Customer Information

Customer information such as name, phone number and address is used to process orders, arrange delivery and communicate with customers.

Updates to Terms

Kebabjoy may update these Terms & Conditions from time to time. Updated terms will be published on the website.

Last reviewed: May 2026. These terms may be updated from time to time.